Address:
PO Box 708
Strawberry Hills NSW 2012
Australia
Phone: 0402 627 702
Intech Solutions
Integrated Information Quality
IQ OFFICE® ARF Edition software at Hollard Insurance
Organisation Profile
Hollard Insurance provides a wide range of insurance products and services to more than 6.5 million policyholders worldwide. The company currently employs over 1,500 people and holds assets exceeding A$1.7 billion.
Real Insurance® is Hollard's innovative retail insurance brand. Real Insurance® has won multiple awards for quality and innovation, including the Money Magazine Best of the Best Climate Business award 2010 and Best Direct Marketing Campaign 2009.
Since entering the Australian market in 1999, over 270 000 Australians have taken up home insurance, car insurance, landlord and life insurance products with Hollard.
Business Scenario
To offer insurance products to customers that provide the best possible quality, suitability and value for money, it was necessary for Hollard to implement an address management solution in order to improve both internal operational efficiencies, to reduce costs, as well as accurately identify each customer's location to comprehensively asses risk and provide optimised insurance premiums.
Leveraging their existing systems, Hollard successfully implemented Intech's IQ Office® software to enhance, validate and geographically code Australian customer addresses.
Business Solution
Relentless improvement, a passion for greatness, and an emphasis on partnerships and integrity are Hollard core values. After approaching the Australian market for a data quality vendor who shared these core values, Hollard selected Intech Solutions to provide data quality solutions for its primary customer managements systems.
Hollard implemented IQ Office® into two separate real time interfaces:
1. A public website which enables customers to obtain a quote for an insurance requirement online.
2. A CRM system which is used by 150 staff in their call centre.
The user interface is friendly with the user only needing to type in the start of the address (circled) and they are then presented with options.
Hollard currently use the real time address validation service to process up to 2,000 address entries per day, i.e. up to 50,000 per month.
A single IQ Office® installation supports both the applications (public website and internal CRM) and the batch processing.
Benefits
IQ Office® gives Hollard the benefits of easier, faster and more accurate data capture as well as greater accuracy in insurance quotations, resulting in reduced risk and greater customer acquisition.
Easier, faster and more accurate data capture - is achieved by the address validation functions which allow 95% of address to be accurately captured with 8-12 keystrokes. This reduces the average address capture time to less than 10 seconds and eliminates false and/or badly formatted records being captured.
Greater accuracy in insurance quotations is a result of having better quality address data. This allows automated generation of insurance quotations with a lower risk of errors, resulting ultimately in greater customer acquisition and greatly improved customer contact.
Customer Testimonial
"Hollard Insurance engaged Intech Solutions to provide a proven, flexible, user friendly and competitively priced address management solution. IQ Office proved to be exactly what we were after. In the 5 years we have been using IQ Office, the product has never let us down and continues to provide the functionality, flexibility and robustness we require from this platform."
Intech Solutions Pty Ltd
Contact: Jason Hurst
Tel: 02 8305 2100
Email: info@intechiq.com
Web: www.intechsolutions.com.au
Organisation
Hollard Insurance
Web Site
www.hollard.com.au
Industry
Insurance and Financial Services
Business Scenario Summary
Requirement to Validate customer addresses received via both call centre and web site to provide both business process and data quality improvements and quality outcomes for their customers.
Business Solution Summary
The Hollard Insurance Company Pty Ltd (Hollard) integrated IQ Office® into a real-time environment to provide address validation and geographic coding capabilities.
Benefits
Easier, faster and more accurate data capture.
Greater accuracy in insurance quotations, resulting in reduced risk and greater customer acquisition.
Software & Data Used
- IQ Office - ARF Edition
- Australia Post PAF ARF
- PSMA GNAF data
For more information
For more information about Intech Solutions products or services, contact Terry Goodman on (02) 8305 2100. To access information via the Web, go to www.intechsolutions.com.au
©2010 Intech Solutions Pty Ltd. All rights reserved. This customer solution is for informational purposes only. INTECH MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS SUMMARY. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
IQ OFFICE® ARF Edition software at Hollard Insurance
Organisation Profile
Hollard Insurance provides a wide range of insurance products and services to more than 6.5 million policyholders worldwide. The company currently employs over 1,500 people and holds assets exceeding A$1.7 billion.
Real Insurance® is Hollard's innovative retail insurance brand. Real Insurance® has won multiple awards for quality and innovation, including the Money Magazine Best of the Best Climate Business award 2010 and Best Direct Marketing Campaign 2009.
Since entering the Australian market in 1999, over 270 000 Australians have taken up home insurance, car insurance, landlord and life insurance products with Hollard.
Business Scenario
To offer insurance products to customers that provide the best possible quality, suitability and value for money, it was necessary for Hollard to implement an address management solution in order to improve both internal operational efficiencies, to reduce costs, as well as accurately identify each customer's location to comprehensively asses risk and provide optimised insurance premiums.
Leveraging their existing systems, Hollard successfully implemented Intech's IQ Office® software to enhance, validate and geographically code Australian customer addresses.
Business Solution
Relentless improvement, a passion for greatness, and an emphasis on partnerships and integrity are Hollard core values. After approaching the Australian market for a data quality vendor who shared these core values, Hollard selected Intech Solutions to provide data quality solutions for its primary customer managements systems.
Hollard implemented IQ Office® into two separate real time interfaces:
1. A public website which enables customers to obtain a quote for an insurance requirement online.
2. A CRM system which is used by 150 staff in their call centre.
The user interface is friendly with the user only needing to type in the start of the address (circled) and they are then presented with options.
Hollard currently use the real time address validation service to process up to 2,000 address entries per day, i.e. up to 50,000 per month.
A single IQ Office® installation supports both the applications (public website and internal CRM) and the batch processing.
Benefits
IQ Office® gives Hollard the benefits of easier, faster and more accurate data capture as well as greater accuracy in insurance quotations, resulting in reduced risk and greater customer acquisition.
Easier, faster and more accurate data capture - is achieved by the address validation functions which allow 95% of address to be accurately captured with 8-12 keystrokes. This reduces the average address capture time to less than 10 seconds and eliminates false and/or badly formatted records being captured.
Greater accuracy in insurance quotations is a result of having better quality address data. This allows automated generation of insurance quotations with a lower risk of errors, resulting ultimately in greater customer acquisition and greatly improved customer contact.
Customer Testimonial
"Hollard Insurance engaged Intech Solutions to provide a proven, flexible, user friendly and competitively priced address management solution. IQ Office proved to be exactly what we were after. In the 5 years we have been using IQ Office, the product has never let us down and continues to provide the functionality, flexibility and robustness we require from this platform."
Intech Solutions Pty Ltd
Contact: Jason Hurst
Tel: 02 8305 2100
Email: info@intechiq.com
Web: www.intechsolutions.com.au
Organisation
Hollard Insurance
Web Site
www.hollard.com.au
Industry
Insurance and Financial Services
Business Scenario Summary
Requirement to Validate customer addresses received via both call centre and web site to provide both business process and data quality improvements and quality outcomes for their customers.
Business Solution Summary
The Hollard Insurance Company Pty Ltd (Hollard) integrated IQ Office® into a real-time environment to provide address validation and geographic coding capabilities.
Benefits
Easier, faster and more accurate data capture.
Greater accuracy in insurance quotations, resulting in reduced risk and greater customer acquisition.
Software & Data Used
- IQ Office - ARF Edition
- Australia Post PAF ARF
- PSMA GNAF data
For more information
For more information about Intech Solutions products or services, contact Terry Goodman on (02) 8305 2100. To access information via the Web, go to www.intechsolutions.com.au
©2010 Intech Solutions Pty Ltd. All rights reserved. This customer solution is for informational purposes only. INTECH MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS SUMMARY. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.