Bringing reality back to the Mailing House industry - Terry Daly Salmat Businessforce
Real Kommerce and the Australian Mail Industry:
Address to the Industry Network Luncheon, Tuesday 4 March 2008
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Bringing reality back to the Mailing House industry - Terry Daly Salmat Businessforce Real Kommerce and the Australian Mail Industry: Address to the Industry Network Luncheon, Tuesday 4 March 2008 As Generators increasingly embrace the e.world for communication purposes ... ... ... - Michael Bolton Centrelink Real Kommerce and the Australian Mail Industry - an address to the Industry Network Luncheon, Tuesday 5 March 2008
The bulk mail industry – an analyst's perspective - Andrew Mitchell CommSec Andrew Mitchell (Emerging Companies Analyst of CommSec) presented this paper at the Industry Network Luncheon in Sydney on Wednesday 22 August 2007.
Strategic Planning for the Strategic Thinker in the Business of Mail - Dr Peter Ellyard Preferred Futures Convention and Partners on Show 2006
The President's Annual Address and Report - Hank Jongen Major Mail Users of Australia Limited Convention and Partners on Show 2006
Taking Control of your Postal Costs by [domestic and international] Knowledge and Analysis - Christopher Smith Postal and Compliance Consultancies Convention and Partners on Show 2006
Micro-management of the Daily Flow: Its All There Waiting for you Already! - Nick Goritsas OTG Mastermail Pty Ltd Convention and Partners on Show 2006
Insights from a Global Operator's Perspective - Guy Broadhurst Océ Digital Document Systems USA Convention and Partners on Show 2006
The Business of Mail - The View from Post Central - Allan Robinson Australia Post Convention and Partners on Show 2006
The Pressure of the Developing Technologies Through the Past Two Decades - Mario Veronese HPA Convention and Partners on Show 2006
Keynote Address - Professor Peter J. Danaher University of Auckland NZ Convention and Partners on Show 2006 Engagement and Communication Effectiveness: Perspectives from Both Receivers and Senders
The Disappearing Mail Expert: Outsourcing by Generators - The Inevitability of it all - Graeme Davis Graeme Davis Consultancies Convention and Partners on Show 2006
Anticipating the Industry's Machinery Needs Ahead of the Marketplace Demand - Greg Howell Pitney Bowes Convention and Partners on Show 2006
Official Opening - Senator the Hon. Helen Coonan Minister for Communications, IT and the Arts Convention and Partners on Show 2006
The Business of Mail in the Coming Days - The View from a Major User - Brian Ashmore Commonwealth Bank of Australia Convention and Partners on Show 2006
The Business of People in Mail - Michelle Beard Westaff Australia Limited Convention and Partners on Show 2006
MAIL ACHIEVES - The concept of selling a new product in existing markets - Martin Roll China European Business School, Shanghai Twelfth Annual Convention 2005
AN ALTERNATE DELIVERY AGENT - Phillip Parsons Network Services (a division of ACP Magazines) Twelfth Annual Convention 2005
MAIL ACHIEVES - reviewing new tools and research results - Mark Roberts Australia Post Twelfth Annual Convention 2005
MAIL ACHIEVES - 10:10 VISION OVER TWENTY YEARS - David Besson and Sally-Anne Raher Salmat and Australia Mailing The Future is Built on the Past - from the perspective of MMUA's Mailing House Directors Twelfth Annual Convention 2005
MAIL ACHIEVES - 10:10 VISION OVER TWENTY YEARS - Allan Robinson Australia Post The Future is Built on the Past - from the perspective of Australia Post Twelfth Annual Convention 2005
MAIL ACHIEVES - 10:10 VISION OVER TWENTY YEARS - Ray Blackwood and Gordon Taylor Hannanprint and QM Technologies The Future is Built on the Past - from the perspective of MMUA's Mailing House Directors Twelfth Annual Convention 2005
MAIL ACHIEVES - when the humble envelope is an instrument - Paul Connolly Candida Stationery, Auckland Twelfth Annual Convention 2005
MAIL ACHIEVES - direct mail in a positive partnership - Lindsay May The Mailing House Twelfth Annual Convention 2005
OFFICIAL OPENING - Senator the Hon. Helen Coonan Twelfth Annual Convention 2005 Senator the Hon. Helen Coonan Minister for Communications, Information Technology and The Arts
MAIL ACHIEVES WITH INTEGRITY - the mail processing cycle step-by-step - Garry Morrison inTelmail exploreneT Twelfth Annual Convention 2005
MAIL ACHIEVES COST REDUCTIONS - without reducing your suppliers' profitability - Chris Moorman Wolters Kluwer Twelfth Annual Convention 2005
THE PRESIDENTIAL ADDRESS • MAIL ACHIEVES - but it's innovate or die - Christopher Smith Major Mail Users of Australia Limited Twelfth Annual Convention 2005
MAIL ACHIEVES - cutting cost and delivery times with a new desktop mailing system - Rod Brooks and Frank Forgione PrintSoft Products and EDIPost Twelfth Annual Convention 2005
KEYNOTE ADDRESS - MAIL ACHIEVES: Branding the overriding superiority of mail as the medium - Martin Roll China European Business School, Shanghai Twelfth Annual Convention 2005
Future Proofing Post - The Global Electronic PostMark - Steve Gray AuthentiDate Why are real estate transactions not conducted online? Why can’t we, for the most part, sign a contract electronically? Why are costly paper trails maintained for high value business to business transactions? An Electronic PostMark (EPM) provides evidence of: Who, What, When, Where, Why, How an electronic document transaction was signed. The Global EPM is a new postal service developed within the UPU by many of the world’s leading postal organizations. An EPM can be used for signing web forms, emails, documents, or embedded within a business application, e.g. in a work?ow scenario. With the EPM, Post Of?ces are building on their traditional role as a trusted third party to provide new services that secure any electronic transaction. An EPM provides the logging of all signi?cant events in a business transaction’s lifecycle. For example, in Portugal, legislation has mandated that all court documents must be lodged electronically with an EPM.
How To Plan Strategically - Dr Richard D. Hames Richard Hames is one of Australia’s leading corporate philosophers and will be examining the techniques of strategic thinking, planning and implementation needed at personal and corporate level to meet the business challenges presented by what he terms The Change Tsunami of global trends, changing values, economic, technological and corporate confusions and inter-connections.
Enterprise Content Management - Michael van den Elzen QM Technologies Pty Ltd ENTERPRISE CONTENT MANAGEMENT: using your organisation’s full capabilities by accessing available content. Enterprise Content Management (ECM) is the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an organisation, its business partners and its customers. At the basic level, ECM tools and strategies allow the management of an organisation’s “unstructured” information, wherever it exists. ECM is not about how it is defined or categorised, but how it is applied to particular business processes. Regardless of the terminology, ECM capabilities manage traditional content types (such as scanned images, computer reports, office documents and print streams) as well as new electronic objects (web pages, email, video, and audio).
Database Changes Ahead For The Collection, Use And Sharing Of Personal Information - Keith Finkelde bREX Pty Ltd Standards Australia’s current extensive review has far-reaching implications for major mail users with probable changes being needed in interchange content and databases (especially for Government, semi-government, marketing and financial institutions and those who wish to handle their mailing contracts). The review covers AS.4590-1999 (Interchange of Client Information) proposing to align it with AS.4819-2003 (Geographic Information: Rural and Urban Addressing) and to retire AS4212- 1994 (Geographic Information Systems (Data Dictionary for Transfer of Standard Address Information). The new standard will be referenced substantially by major mail users and also within the formatting rules used and determined by Australia Post, a prominent member of the Review process.
Future Proofing Post - An Overview Of Initiatives - Greg Harford Asia Pacific Postal Union An overview of initiatives in the pipeline for the APPU and a broadbrush picture of how the region’s national Post Of?ces (stretching from Iran, down to The Maldives, through the subcontinent, across China to Japan, through South East Asia, Australasia and the South Paci?c Islands) to work together to take a long term view of postal survival and postal leadership in communications.
It's Not Just A Mailout: It's Sophisticated Technology And Management Of The Campaign That's Needed - Sean Burgess Mail Marketing Works From the premise that mail, whether it be direct marketing mail, charity mail, transactional or “essential” mail, is not just the physical process of a mail-out, a business case will be built. The concept will be developed of structuring each mail-out using to full advantage the sophisticated technology now available not only in the design, printing, database-driven inserting and collating technology but also in the impact and response rates achieved. Investing time, expertise and management skills with a critical technology edge provides good returns on the investment.
The New Mail Medium - Australia Post Planning - Kara Wise and Chris Jobling Australia Post Keeping up-to-date with Australia Post’s products and services is a pre-requisite for anyone within the mail industry. In this session there will be a mix of development of an innovative new product and its marketing to major users, and the technical production-line processes that will come into place for it over the next few months.
Future Proofing Post - Australia Post Internationally - Chris Grosser Australia Post An overview of where Australia Post is placed internationally and the value arising therefrom to Australian business users who want to use international postal services in and out of Australia.
I've Seen Both Sides Now - Andrew Keene The Litmus Group Having worked with Australia Post and Major Mail Users throughout 2003 and 2004 on a series of projects associated with the interface that provided the structure of the Bulk Mail Partner Project, Andrew Keene from The Litmus Group, consultants to the project, is uniquely placed to comment on opportunties available from closer co-operation between Post and Mailing Houses.
Mail: That Was Then, This Is Now! - Gary Lee Australia Post Over the past five years, Gary has been a key liaison element in the successful introduction of the “barcode” project by Australia Post’s largest customers, the major mail users group. His ability to see the broader issues, grasp the vision and bring it to fruition, along with an understanding of Post’s wants, consumers’ wants and how to mould them to produce delivery of true needs well suits him for this presentation which will be his last public presentation before his retirement from Post takes effect.
So You Want To Grow Mail? Direct Marketing To The Direct Marketers Who Buy Mail: The Medium - Malcolm Auld Malcolm Auld Direct Pty Ltd Sponsored by Fuji Xerox Australia, Malcolm Auld is one of the direct marketing industry’s pioneers. Author of Direct Marketing Made Easy (now in its sixth reprint) one of the preferred texts in university and college marketing courses, he is a regular contributor to the business and marketing press and an expert in e.marketing. E.marketing’s limitations, the value of variable print in direct marketing campaigns and the enduring superiority of paperbased communication will all be covered. He will be covering how the service bureaux and printers can successfully sell their direct mail print and management services to agencies. What are the agencies’ key drivers; how to overcome objections; who in an agency normally makes the decisions? And, most importantly, how to work with and around production managers.
Understanding The New Tools And Technology Available For Growing The mail - Gerald Gore Exstream Pacific Web driven, mail delivered communication. - In this era of the Web and the emerging technologies what role will mail take in the delivery of communications to customers having mind to the emerging trends of multi-. channel (paper and electronic) output, both paper and electronic, smaller print runs, more targeted, highly personalised, full colour? With the introduction of the web and the increasing need to provide online self-service and e-ful?llment, companies must address the customer’s demand for timely, personalised information delivered online or delivered in full colour hardcopy to their door. We all know that the web is changing the way we communicate and that an enterprise personalisation strategy must include the web. How and to what degree?
Convention 2004 - President's Report - Christopher Smith Major Mail Users of Australia Limited The president's annual address and report is a key feature of each annual conventioin. President Chris Smith sets out a short review of the past 12-months and outlines the Board's plans for major iniaitives in the 12-months ahead.
The Worldwide Economics Of Paper And Its Impact On Mail: The medium - Peter Adams Australian Paper A macro view of the global paper industry, and what this means to Australia, this presentation will look at demand, capacity, drivers in the industry, a reflection on economic indicator and structural changes that are occurring with some predictions on supply and demand and how they may affect future pricing indicators.
The Australian Legislative Framework For The Postal Services Operating In Australia - Brenton Thomas Dept of Communications, Information Technology and The Arts The Australian Postal Corporation is one of the world’s most respected, financially successful and effective Post Offices. Australia Post operates within a complex legal framework that protects its “letter” monopoly to enable it to meet the Universal Service Obligations of serving Australia’s island continent with its far-flung network and is open to competition within the non-monopoly protected areas of its business. The Commonwealth Department of Communications, Information Technology and The Arts has the Administrative Arrangements Order responsibility for Australia Post and understanding the nuances of the legislative framework and its management and oversight is important for all who operate in the Australian mail industry.
The Big Shift - Australian Culture - Bernard Salt KPMG One of Australia’s leading advisors to the property investment and development industry, Bernard Salt, has since 1989 been analysing Australian Bureau of Statistics Census and other data (dating back to 1901), commenting on demographic trends. Over the last decade he has been mapping out the impact on our national psyche of the rise of suburbia, assisting the business community with logic and evidence in its commercial assessment of the powerful demographic, social and cultural changes and providing a guide to their likely influences on Australian culture over the early decades of the twenty-first century.
Understanding The New Tool And Technology Available For Growing The Mail - Ross Macrae Acxiom Australia and New Zealand Making it past the Mailbox - This paper proposes a knowledge based approach to ensuring that a carefully planned and ?nely targeted mailing piece actually makes it beyond the mailbox and into the receptive hands of its intended recipient. Knowledge-based techniques use external or “real-world” reference data to verify or discover information about individuals, businesses and addresses. Information such as: does this individual actually live here? If not where have they gone and who lives here now? Is the addressee likely to open and respond to a piece of direct mail? If not, is someone else in their family likely to? Pertinent information like this affects the chances that a mailing piece will progress beyond the mailbox.
Keynote Address - Mail: The Medium - Peter Mattick Salmat Paper-based mail has a long proud record and while e.technology has brought new ways of communication into play, it remains the preferred means of communication for the majority of consumers.
Mail Marketing Update - Gary Lee Australia Post Australia Post has been encouraging the Australian mail industry to take up the challenge of forcefully using and marketing paper-based mail. It is a many-faceted cause and campaign and in this report given at our 11 March Network Luncheon by Gary Lee outlines what is intended for 2004, and define areas of future action for all within the continuum of mail.
Is colour worth the investment? - Michael Gillis Fuji Xerox Australia During November 2003 Fuji Xerox Australia ran half-day colloquia in Sydney and Melbourne for our members. Here is a PowerPoint copy of the presentation.
No Idea? Imperatives of Efficiency - Kaye Moor Wolters Kluwer Shared Services Asia-Pacific Customers will go wherever they obtain their needs. Can they afford to be too loyal in times of increasing demand and changing processes when marketing isn't working anymore?
Technology Requirements for Large Volume Print and Mail Operations - Wilhelm Kanzler Bowe Systec Future marketing requirements for hardware vendors in a large volume print and mail operations, including pre and post processing as well as mailing systems technology are featured in this presentation.
Digitial Printing Makes Mass Customisation a Reality - Stephen Pratt Scitix Digital Printing Leveraging a company's CRM program to maximise its promise by focusing on the documentation's potentials trhough personalisation and variable colour made possible by digital printing.
Australia in a Competitive Mode - Paul Keating - The Hon. Paul Keating Former Prime Minister of Australia Paul Keating, former prime minister of Australia, had some telling points to make at Convention 2003 - here is his paper in full.
The Envelope and the Future of Mail - Maynard Benjamin Envelope Manufacturers Association, Viriginia, USA The focus of many mailers in North America is now on finding a new value proposition for mail and one is quickly emergin as mailers use a wider array of electronic techniques that are coupled with traditional paper-based communications technologies.
Investing Intelligently: Competition Does Not Exclude Return on Investment - Charles Wurf inTelmail ExploreneT There is an enduring value in mail. And that value must be fostered and encouraged by the mail generating and processing industry.
Intelligent Mailers Take Advantage of New Technology and Processes - Hans Kessler SecurityMail Long gone are the days when an envelope in the mail was what was possible. Service providers in the mailing industry now have a host of new tools that can beused to deliver vastly improved communications to consumers.
Enterprise Management Strategies for the Future - Matthew Mahoney Solimar Systems Inc. Business priorities continually change and IT strategies must follow in order to keep pace. How can you avoid the challenges associated with managing complex document technologies and supporting end-user creation, delivery, and presentation requirements?
KEYNOTE ADDRESS - The Enduring Value of Mail - Phillip Hadcroft HPA Convention 2003 - MAIL: Will it be a moth or a behemoth? How is the chrysalis cracking? Dr Philip Hadcroft revisits his Millennium Year 2000 Keynote Address - a confronting, challening and insightful look into our industry, driving towards a positive affirmation of the future.
Mail - Enduring - Who Says? - Gary Lee Australia Post Given all the forecasts, the spectacular rise in electronic communications and the ongoing cry of the doomsayers, why is mail volume still growing? Starting from an historical perspective, Gary Lee of Australia Post has dug behind this conundrum using recent Australia Post research to present an up-to-date view on this enduring question.
The President's Address - 2003 - Christopher Smith President, Major Mail Users of Australia Limited Major Mail Users president, Christopher Smith, delivered the attached address on Wednesday 13 August 2003 at the Tenth Annual Convention and Trade Show.
The [Mail] World at Large - Steve Keithly Whittier Mailing Products Continuing in his annual presentation series, Steve Keithly of Whittier Mailing Products, has provide some interesting insights into mail industry developments and trends overseas with particular reference upon the USA where a new Postmaster General and post-911 influences are impacting heavily on the mailing industry.
Minister's Official Opening Speech - 2003 - Senator the Hon. Richard Alston Minister for Communications, Information Technology and Arts The Minister for Communications, Information Technology and The Arts, Senator the Hon. Richard Alston, opened the Tenth Annual Convention and Trade Show on Wednesday 13 August 2003, delivering the attached address.
Leadership Opportunities: How Do Overseas Top Mailing Houses Exploit the Full Value of Mail? - Michael Ehrhart Océ Headquarters, Germany Strategies from the top overseas mailing houses now being used to cope with threats and to exploit the opportunities in direct mail.
Successfully Outsourced: But What's Next? - Keith Millar Centrelink Centrelink outsourced its printing and mailing in 1999. Over time, valuable associations have been developed with Salmat as the main mailing house, and Australia Post as carrier of by far the largest portion of Centrfelink's mail. The road has not always been smooth but the three travellers have built on their individual expertise to create an effective service mechanism. A joint presentation by: Keith Millar, Centrelink; Ben Waters, Salmat and Wayne Sillick, Australia Post.
Attacking the Centre of Gravity: a Military Approach to Business Planning - Graeme Davis Graeme Davis Consultancy When diplomatic negotiations fail to achieve national objectives the government can use its Defence Force to achieve the endstate which can range from sable rattling to gunboat diplomacy or actual application of force. This paper relates military planning to business planning and provides interesting helpful hints.
THE MAIL VOLUME FORECAST - Gary Lee - Australia Post Ninth Annual Convention 2002 Gary Lee, Group Manager, Letters - Australia Post Traditionally, mail volumes in developed countries have closely followed GDP growth. It is now evident that this nexus is no longer valid and Australia will see peak mail volumes followed by decline in the next decade. Australia Post commissioned, Diversified Specifics research, examined past mail volumes in Australia against a range of hypothetical influences to determine a better basis for future forecasts. This presentation will outline the results of the study and its implications for future business.
THE EVOLUTION OF EBPP IN THE USA - Louis A Hoch - Billserve Inc. Ninth Annual Convention 2002 Louis A Hoch, Co-founder, Director, President and Chief Operating Officer, Billserve Inc. This will provide an understanding of EBPP's market evolution in the USA with not only the history but focuses on both the industry's successes and failures along the way. The USA is a leading indicator of the Australian market's future and billers as well as consumer service providers will benefit from these insights, leveraging off the Best Practices developed in the USA marketplace.
OUTSOURCING AS A STRATEGY AND ITS MANAGEMENT CONTROL - Graeme Davis Ninth Annual Convention 2002 Graeme Davis, Immediate Past President, Major Mail Users of Australia Limited Outsourcing means handing over an operational function of your business to a third party but management control should be retained by the outsourcer. Factors in a major mail generator's blueprint of mainframe to mailbox processes (capital expenditure, operational savings, specialisation, business continuity plan, service delivery, postal advantages, technology advances) will be covered.
DAILY DIGITAL NEWSPAPERS - Kit Andrews - Océ Australia Limited Ninth Annual Convention 2002 Kit Andrews, Business Unit Director, Production Printing Systems, Océ Australia Limited The development of higher resolution digital web systems which can run lightweight and newsprint stocks which, in conjunction with sophisticated post-printing cutting, folding and binding systems, can produce genuine newspaper products under the principle of distribute and print - a complete reversal of the high-cost traditional method of print and distribute from which only the airlines and freight carriers derive profit - has opened up yet another new marketplace business opportunity - digital newspapers - mastheads from anywhere to anywhere in the world would be a logistical nightmare if it were not for the possibilities released by the introduction of digital production printing technology and mailing house know-how.
PAPER AND THE MAIL INDUSTRY ENVIRONMENT: WHY PAPER WILL WIN - Sonya Rand and Dr Jim Bonham - Australian Paper Ninth Annual Convention 2002 Sonya Rand, Technical Support Manager and Dr Jim Bonham, Research Manager, Australian Paper In the struggle between e.world options and paper-based communications, a mail user's understanding of consumer perceptions of paper compared to other material is a valuable management tool. Australian Paper's recent qualitative research will be linked with other areas of interest to all high volume users of mail.
THE CONVENTION OVERVIEW: WHAT STRATEGIC ISSUES HAVE WE HAD OPENED UP FOR US? - Kaye Moor - CCH Australia Pty Ltd Ninth Annual Convention 2002 Kaye Moor, Head of Publishing Services, CCH Australia Pty Ltd and Director of Major Mail Users of Australia Limited We began with the Keynote Address on strategic analysis for future planning and moved through a program of thought provoking presentations - what have they revealed?
ELECTRONIC ACCESS TO MAIL - Danny Birmbaum - PrintSoft Products Pty Ltd Ninth Annual Convention 2002 Danny Birmbaum, Manager, Postal Solutions, PrintSoft Products Pty Ltd The competition to physical mail from substitute communication technologies is intensifying. The messaging market is growing, as is the mail business, but the physical mail share of the messaging market is shrinking. Ignoring the e-Revolution is not the answer. Instead physical mailers need to actively embrace it, in order to enhance their business offerings.
GROWTH MAIL MARKETS: INTERNATIONAL DIRECT MAIL SELLS! - Terry Paull - Spring Ninth Annual Convention 2002 Terry Paull, Regional Director, Pacific, Spring Uniquely placed in the global marketplace, Spring (the former TNT International Mail) connects Australia to every single market of export importance. In this paper mail market growth areas, sadly depleted and diminishing within Australia, will be highlighted and business experiences in the international direct mail market will be of strategic value to every manager.
CENTRELINK: FUTUREPOST AND BULK MAIL MANAGEMENT - Keith Millar - Centrelink Ninth Annual Convention 2002 Keith Millar, Output Manager, Bulk Mail, Communication and Marketing, Centrelink Canberra 380,000 items of mail daily in 140 batches - out of seven mailing sites across the nation - addressed to every town in the country!
OFFICIAL OPENING - Senator the Hon. Richard Alston Ninth Annual Convention 2002 Senator the Hon. Richard Alston Minister for Communications, Information Technology and The Arts
MULTI-CHANNEL DOCUMENT DELIVERY: you have mail OPTIONS - Wayne Rickards - SecurityMail Pty Ltd Ninth Annual Convention 2002 Wayne Rickards, National Technical Strategist, SecurityMail Pty Ltd Document distribution should not be limited to the traditional mail option. Mailing houses can email, fax, SMS or hold your clients' documents electronically, ready for collection over the web. You can now customise communications with your clients in a way that suits their requirements and adds value through choice. Today multi-channel communications can be generated from the one document composition engine, driving down costs and lifting response rates.
THE 500-POUND GORILLA AND GLOBAL POSTS - Steve Keithly - Whittier Mailing Products Inc Ninth Annual Convention 2002 Steve Keithly, Vice President and General Manager, Whittier Mailing Products Inc. Whittier works in many countries around the globe - in this presentation three Post Offices will be looked at: the USPS and its problems and suggested solutions, and Brazil and Costa Rica where the postal authorities are highly respected and progressive.
HIGH VOLUME PERSONALISED COMMUNICATIONS IN THE E GENERATION - Nicki Groom - Idiom Solutions Pty Ltd Ninth Annual Convention 2002 Nicki Groom, Technical Director, Idiom Solutions Pty Ltd The world is a changing place! Along with the demands of the e.Generation for more relevant and personalised communications, the tools for document composition are forced to enter into this new generation and offer far greater flexibility and functionality than ever before. At the same time, organisations are demanding faster and cheaper solutions that are easy to use and which enable them to communicate with their customers over any chosen "touch point".
STRATEGIC POSITIONING FOR AUSTRALIA POST - Linda Bardo Nicholls - Australia Post Ninth Annual Convention 2002 Linda Bardo Nicholls, Chairman, Australia Post Australia Post has a unique place in the Australian economy - strategic planning for and positioning of Australia Post for the first decade of the 21st century is of major importance not only to the Australian mail industry but to all Australians. Chairman Linda Nicholls will address the continuing importance of mail in Australia Post's strategic planning and the challenges Post shares with the Mailing Industry in maintaining mail's relevance.
Direct Mail: lost in e.space? - Gary Lee - Australia Post ANNUAL CONVENTION 2001 - The current business activities of Austrtalia Post have been strategically undertaken to ensure that it continues to have access to a reliable and efficient paper-based mail system.
Email and Traditional Mail Working Together - Luella Copeland-Smith - Rapp Collins ANNUAL CONVENTION 2001 - This presentation looks at the effect electronic mail is having on traditional mail and the ways email can be used in marketing communications to enhance the use of traditional mail in direct marketing campaigns.
Colour and Mail - Kit Andrews - Océ Australia Limited ANNUAL CONVENTION 2001 - We've all heard the stories of huge success in the use of colour, so why is the Australian take-up factor so low? Our speaker queries whether another technology will need to be in place before digital colour in printing and mailling really gets off the ground and prophesises a timeline if all the parties can work together.
Promises, Promises: is Australia Post Delivering to the Non-standard Article Customer? - Kaye Moor - CCH Australia Limited ANNUAL CONVENTION 2001 - For many in the mailing industry, Australia Post's barcoding initiatives seemed to be aimed at the easiest mail to assimilate into mass handling, the standard DL envelopes. Outside that group sits a huge market segment of non-standard mail articles.
Mail in the International Marketplace - Christopher Smith - Reader's Digest (Australia) Pty Ltd ANNUAL CONVENTION 2001 - Through the Reader's Digest internal international network, along with regular regional and international meetings, our presenter has a unique overview of what is happening around the world in postal reform, postal contractual initiatives by Post Offices and their emerging postal provider competitors, as well as privacy and government approaches to mail across the continents.
What's On Offer Ahead? - Gordon Taylor - QM Technologies Pty Ltd ANNUAL CONVENTION 2001 - Very few major mail users have not outsourced their mail to a Major Mailing House. Professional ethics and integrity issues, technical know-how and quality-assured services are already the requirement of any self-respecting major mail user. In this presentation one of the industry's keenest users of latter day technology outlines what lies ahead over the new few years for the discerning buyer of a mailing house's services.
Dear Friend: Fundraisers, Relationship Marketing and Traditional Mail - Robyn Allcock - Pro Populi Pty Ltd ANNUAL CONVENTION 2001 - Direct mail is the fundraiser's key resource and with more than 20,000 registered charities in NSW alone, this market segment is a significant mail user.
What's Happening Internationally? - John Tait - Envelope Manufacturers Association ANNUAL CONVENTION 2001 - For every piece of mail there is an envelope and yet many give scant thought to the huge ancillary industries that provide the essential ingredients to meet major mail users' needs.
What's Happening in Our Market? - Gary Smith - GoMail ANNUAL CONVENTION 2001 - The dynamics of change within our local mail industry are being shaped by technology's inexorable advance: keeping abreast of what is on offer, and what lies ahead, is the prerequisite of all within our industry.
The Whittier International Perspectives Report - Steve Keithly - Whittier Mailing Products Inc. ANNUAL CONVENTION 2001 - An overview report on world postal trends following contacts and trade showings in the past year in Australia, New Zealand, China, Singapore, USA, Canada, Latin America and Europe.
We Still Call Our Business Mail - Linda Bardo Nicholls - Australia Post ANNUAL CONVENTION 2001 - The chairman of Australia Post answers the question: Where does mail fit in Australia Post's strategic planning? Whilst Post is deeply engaged in broadening its activities and business venmtures, particularly in the "new economy", what plans does it have for its traditional core business?
Keynote Address - Jacquelyn Geveke - American Express International Inc. ANNUAL CONVENTION 2001 - The Business of Mail is a many-faceted thing with interpretations and applications varying from company to company. Central planning, central financial control, and central contract allocations are all part of American Express's management approach to maximise commercial and marketing benefits from its use of mail.
A Letter is Not Just an Envelope - Barry McDonald - Barry McDonald Consulting ANNUAL CONVENTION 2001 - A letter is traditionally seen as a paper object delivered by Australia Post. To a customer, however, the message being conveyed in that object represents a business need, which can only be satisfied by a significant range of integrated activities commencing with a data record, progressing through an extended range of printing and productioin activities, and finishing with delivery.
NAF, PAF and AMC - Chris Reynolds - Australia Post ANNUAL CONVENTION 2001 - Austrtalia Post's Address Management Centre (AMC) is responsible for the maintenance and development of the National Address File (NAF) from which the Postal Address File (PAF) is derived. Here the manager of AMC deals with many issues flowing from these all-important three elements of the new postal system.
PAF and Your Medicare Card - Michael Hanley - Health Insurance Commission ANNUAL CONVENTION 2001 - Long before PAF was a gleam in Australia Post's eye, the Health Insurance Commission's experience in developing a national address file system set the Australian benchmark. Medicare has 12 million cards out in the marketplace and PAF is of immense importance in the mailing process.
Official Opening Speech - Senator the Hon. Richard Alston Minister for Communications, Information Technology, The Art ANNUAL CONVENTION 2001 - The Minister for Communications, Information Technology and The Arts officially opened the Eighth National Convention.
Just Mail - Techniques in Day-to-day Use of Mail - Mark Taylor - National Australia Bank ANNUAL CONVENTION 2001 - One of Australia Post's Top Ten customers, immersed in a massive combination of traditional mail and e.commerce and recently outsourcing its mail processing, the National Australia Bank has been through an extensive review of internal control mechanisms and management approaches to how it uses the paper-based messaging system.
Technical Paper - Understanding Data Quality - Tom Flanagan DataTools Pty Ltd The aim of the author is to make understanding data quality issues and terminology as easy as possible so that even those with little or no direct experience in this area can come to terms with their organisation's unique requirements.
Technical Paper - Barcoded Mail is Easy - Tom Flanagan DataTools This information, prepared by DataTools Pty Ltd, is useful as a quick guide to obtaining the postal discounts available from Barcoded Mail that came into place on 4 October 1999.
What Was New at DRUPA - Kit Andrews Annual Convention 2000 - 27 July 2000 Kit Andrews, Business Unit Director, Production Printing Systems, Océ Australia Pty Limited DRUPA is the largest exhibition of its type in the world. A large number of MMUA's members and suppliers travelled to Germany in May 2000. This paper provides an overview of the latest developments of interest to the Australian mailing industry marketplace.
No Secrets, No UnResolved Issues, No Ambits, No Mistakes - Deborah Ann Spring Annual Convention 2000 - 27 July 2000 Deborah Ann Spring, Manager, Mail Network Region, Dandenong Letters Centre, Australia Post The success of the massive of time, money and effort made by Australia Post and the industry as a whole in the Barcoding Project is now dependant on many factors, not the least of which are the management skills exercised in the day-to-day operations of the impressive new Dandenong Letters Centre.
Working Together in E-Space - Karen Ryan-Cowell Annual Convention 2000 - 27 July 2000 Karen Ryan-Cowell, Manager, Electronic Channel Development. Retail Group, Australia Post Australia Post announces its new moves into this new market, and outlines the importance it is placing on working together with mailing houses to increase the value delivered to customers through this new enterprise.
Points in the Mail Pipeline. - Daniel Birnbaum Annual Convention 2000 - 27 July 2000 Daniel Birnbaum, Managing consultant, Printsoft Products Pty Ltd Being aware of all the elements within the pipeline of the mail project, from its commencement in the mailer’s office, through each spot on the way, to the actual lodgement process with Australia Post is what makes the difference for the Quality Address Mailpiece.
Marketing With Your Machinery - Robert Kalenka Annual Convention 2000 - 27 July 2000 Robert (Bob) Kalenka, vice president, Production Operations, Automated Data Processing, New York, USA Today’s mail machinery does much more than you might think! ADP has specialist machinery for the financial institutions market, easily adaptable to other industries, and is widely experience in making the machinery work for the marketeers as well as the mail room managers.
Product Development: Providing Paper Solutions for Mail Inserting - Jim Bonham and Rochelle Lake Annual Convention 2000 - 27 July 2000 Dr Jim Bonham, Product Development Manager - Converting Papers, and Rochelle Lake, Account Manager - Communications Papers, Australian Paper Australian Paper has been running a series of product development trials with selected suppliers; they will be reporting on the trial results, and commenting on the benefits of product development for your business.
Unhitch the Mules and Switch On The Motor! - Steve Keithly Annual Convention 2000 - 27 July 2000 Steve Keithly, president, Whittier Mailing Products, California, USA Why is the power of the Barcode system so under-utilised when unleashing it will provide such excellent fiscal and marketing benefits for major mailers? Steve will be providing several thoughts on ways to speed implementation and provide advantages to everyone.
Australia Post — putting policy into practice. - Gary Lee Annual Convention 2000 - 26 July 2000 Gary Lee, group manager, Letters, Australia Post Headquaters At Convention ‘99, the chairman of Australia Post released the details of its just determined e-commerce strategies. In this presentation, the relevance to the mailing industry is covered as Post moves the policy into day-to-day practice.
The Empire Strikes Back: Do Us Humans Need To Come To Work Tomorrow? - Bradley Moore Annual Convention 2000 - 26 July 2000 Bradley Moore, managing director. Supermail Not at all daunted by predictions of the demise of “snail mail”, this company has set its mark on the wonderful paper-based world of mail - and it doesn’t care who thinks its disdain for e commerce is out of touch because it believes in the commercial success of mail for a long time to come.
The Internet Mailing House - Steve Mogg and Mario Veronese Annual Convention 2000 - 26 July 2000 Joint Presentation - Steve Mogg, National sales and marketing, Acxiom and Mario Veronese, National Manager, Information Services, HPA Acxiom and HPA have been working together on an exciting new mailing house approach to doing business on the Internet.
Looking Beyond the Envelope - the New World of Global Mail - Gordon Lang Annual Convention 2000 - 26 July 2000 Gordon Lang, managing director, Deutsche Post Global Mail (Australia) The rapid expansion of services and products available is changing the way international communication and commerce is conducted. It's not just mail delivery that the mailer needs to consider.
Peaceful Co-Existence: Paper and E-World Working Together - Dick Crane Annual Convention 2000 - 26 July 2000 Dick Crane, Bank liaison manager, BPAY Pty Ltd The banking consortium of BPAY in planning for its expansion into the Australian community has some interesting views of the new e-world and the old paper world mix. BPAY is Australia’s national electronic bill payment service supported by leading banks, building societies and credit unions, and provided as a core feature of their new internet and phone banking services.
President's Annual Address and Report - 2000 - Graeme Davis Annual Covention 2000 - 26 July 2000. Graeme Davis, president, Major Mail Users of Australia Limited A “state of the organisation” report covering a range of issues of interest and importance to Major Mail Users, and a snapshot of what lies ahead in the immediate future.
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